Based on public reviews and response behavior.
100 reviews over 487 days (about 6.3 per month). Busiest month: 84% of reviews — one month dominates this sample. Languages: en 100%.
Government & Civic average: score 30.0, rating 1.73 stars, reply rate 4.3%, over 39 ranked companies · benchmark 24 Oct 2026
Score
51.8
Industry average 30.0
21.8 above average
Rating
4.51
Industry average 1.73
2.78 above average
Reply rate
—
Industry average 4.3%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 20% negative
Covering December 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 50% negative and 25% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 39 ranked companies in Government & Civic (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 51.8 places the company in the top quarter of about 39 ranked Government & Civic companies (75th percentile: 36). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 40 mentions with a sentiment score of 90.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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