Based on public reviews and response behavior.
503 reviews over 1,806 days (about 8.5 per month). Busiest month: 46% of reviews. Languages: en 99%, unknown 1%, fr 0%.
Government & Civic average: score 33.5, rating 2.15 stars, reply rate 5.8%, over 21 ranked companies · benchmark 3 Nov 2026
Score
56.4
Industry average 33.5
22.9 above average
Rating
3.66
Industry average 2.15
1.51 above average
Reply rate
—
Industry average 5.8%
not measured
Among ranked Government & Civic companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering August 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 15% negative and 6% neutral.
Share of theme mentions
Themes from the 503 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 21 ranked companies in Government & Civic (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.432 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 56.4 places the company in the top quarter of about 21 ranked Government & Civic companies (75th percentile: 51). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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