Customereye

GoFundMe

Charity & Fundraising • USgofundme.com

Review data last updated .

Based on public reviews and response behavior.

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1,297 reviews over 3,264 days (about 12 per month). Busiest month: 21% of reviews. Languages: en 85%, unknown 11%, fr 2%.

Overall Score

41/100
−7.0 vs. last month3.28 ★ average rating · 1,297 reviews
41/100 from 1,297 reviews over 56 months, high confidence.

Charity & Fundraising average: score 60.3, rating 3.83 stars, reply rate 33.0%, over 48 ranked companies · benchmark 6 Oct 2026

Score

40.5

Industry average 60.3

19.8 below average

Rating

3.28

Industry average 3.83

0.55 below average

Reply rate

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Industry average 33.0%

not measured

Competitive Performance Rank

Among ranked Charity & Fundraising companies

#40of 48 ranked in Charity & Fundraising
Top 83% · Bottom Tier
#1 (best)#48 (worst)
#38Peer
#39Peer
#40This company
#41Peer
#42Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%
positive
  • Positive57%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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