GoFundMe

Charity & Fundraising • USgofundme.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−15.6 vs. last month3.25 ★ average rating · 1,250 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#11of 13

Top 85% · Bottom Tier

#1 (best)#13 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,250 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.4%

Pricing

14.1%

Product Quality

12.3%

Loyalty

10.9%

Onboarding

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 14.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

49.1%

4★

5.0%

3★

4.4%

2★

4.3%

1★

37.1%

Based on 1,250 analyzed reviews. Sentiment is improving: 63.8% of reviews in the last three months were positive, compared with 55.0% in the three months before that.

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