Based on public reviews and response behavior.
100 reviews over 1,889 days (about 1.6 per month). Busiest month: 8% of reviews. Languages: en 100%.
Charity & Fundraising average: score 60.7, rating 3.93 stars, reply rate 34.2%, over 40 ranked companies · benchmark 4 Oct 2026
Score
54.1
Industry average 60.7
6.6 below average
Rating
4.19
Industry average 3.93
0.26 above average
Reply rate
—
Industry average 34.2%
not measured
Among ranked Charity & Fundraising companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering November 2025 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 40 ranked companies in Charity & Fundraising (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.442). Review the worst months in the trend data to identify specific operational or product issues.
