Based on public reviews and response behavior.
600 reviews over 1,310 days (about 14 per month). Busiest month: 5% of reviews.
Charity & Fundraising average: score 60.7, rating 3.93 stars, reply rate 34.2%, over 40 ranked companies · benchmark 4 Oct 2026
Score
51.6
Industry average 60.7
9.1 below average
Rating
4.19
Industry average 3.93
0.26 above average
Reply rate
—
Industry average 34.2%
not measured
Among ranked Charity & Fundraising companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering November 2024 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 40 ranked companies in Charity & Fundraising (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.107). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 97% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
