Customereye

Veteran Car Donations

Charity & Fundraising • United Statesveterancardonations.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+7.8 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#10of 13
Top 77% · Bottom Tier
#1 (best)#13 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering October 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 12% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
27.6%
Response Speed
17.4%
Customer Support
16.7%
Communication
10.7%
Product Quality
10.3%

Most feedback concerns Onboarding.

The most common complaint theme is Value For Money, making up 0.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
7.2%
3
0.7%
2
0.5%
1
1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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