Customereye

Wheels For Wishes

Charity & Fundraising • United Stateswheelsforwishes.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#8of 13
Top 62% · Mid Pack
#1 (best)#13 (worst)
#6Peer
#7Peer
#8This company
#9Peer
#10Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
28.2%
Response Speed
17.1%
Customer Support
14.8%
Communication
10.1%
Product Quality
9.6%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.0%
4
4.5%
3
2.5%
2
1.2%
1
2.8%

Based on 600 analyzed reviews. Sentiment is slipping: 90.0% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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