Customereye

Royal Marines Shop

Charity & Fundraising • United Kingdomroyalmarinesshop.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#5of 13
Top 38% · Upper Half
#1 (best)#13 (worst)
#3Peer
#4Peer
#5This company
#6Peer
#7Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral3%
  • Negative16%

Sentiment Balance

Covering February 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.0%
Delivery Shipping
19.9%
Customer Support
18.6%
Response Speed
14.4%
Loyalty
8.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.3%
4
3.8%
3
1.5%
2
0.5%
1
2.8%

Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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