Customereye

CUDDLY

Charity & Fundraising • United Statescuddly.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+3.8 vs. last month4.78 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#6of 13
Top 46% · Upper Half
#1 (best)#13 (worst)
#4Peer
#5Peer
#6This company
#7Peer
#8Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering July 2026 — 48 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 13% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,082 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
34.7%
Product Quality
17.6%
Onboarding
11.0%
Communication
9.9%
Pricing
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 16.6% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.1%
4
5.1%
3
2.4%
2
1.0%
1
2.4%

Based on 2,100 analyzed reviews. Sentiment is holding steady: 98.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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