Customereye

*spotfund

Charity & Fundraising • United Statesspotfund.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 74 days (about 41 per month). Busiest month: 42% of reviews. Languages: en 96%, unknown 4%.

Overall Score

67/100
Short observation window (74 days)
−6.3 vs. last month4.65 ★ average rating · 100 reviews
67/100 from 100 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Charity & Fundraising average: score 60.7, rating 3.93 stars, reply rate 34.2%, over 40 ranked companies · benchmark 4 Oct 2026

Score

67.4

Industry average 60.7

6.7 above average

Rating

4.65

Industry average 3.93

0.72 above average

Reply rate

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Industry average 34.2%

not measured

Competitive Performance Rank

Among ranked Charity & Fundraising companies

#19of 40 ranked in Charity & Fundraising
Top 48% · Upper Half
#1 (best)#40 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Response Speed
Hidden
Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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