Customereye

*spotfund

Charity & Fundraising • United Statesspotfund.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
−6.9 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Charity & Fundraising companies

#1of 13
Top 8% · Top Tier
#1 (best)#13 (worst)
#1This company
#2Peer
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
32.7%
Customer Support
14.9%
Pricing
13.7%
Product Quality
10.5%
Response Speed
10.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
87.0%
4★
7.7%
3★
3.2%
2★
0.2%
1★
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.9% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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