Veterinary & Pet Services customer reviews: the 2026 benchmark
CustomerEye analysed 310 Veterinary & Pet Services companies, which average an overall score of 66.0 out of 100 across 114,646 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 75.8 out of 100.
Headline figures
- Companies analysed
- 310
- Average score
- 66.0 / 100
- Average rating
- 4.43 / 5
- Positive reviews
- 82.6%
- Reviews behind the benchmark
- 114,646
79 of these companies show a rising review trend.
Highest-scoring Veterinary & Pet Services companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Barking Mad - Dog Home Boarding | Dog Sitting | 96.6 | 4.97 | 200 |
| 2 | PricePanda.co.uk | 96.5 | 4.94 | 200 |
| 3 | HealthySmiles Pet Dental | 95.3 | 4.97 | 1,322 |
| 4 | ADK9 | 95.2 | 4.88 | 100 |
| 5 | Holidays4dogs | 94.6 | 4.92 | 200 |
| 6 | PetRehomer | 94.4 | 4.69 | 89 |
| 7 | Emeraldax Ltd | 94.4 | 5.00 | 68 |
| 8 | All Pets at Peace Ltd | 93.9 | 4.96 | 100 |
| 9 | Milton Keynes Veterinary Group | 92.9 | 4.87 | 100 |
| 10 | MK9Plus Dog Training | 92.1 | 4.88 | 189 |
What Veterinary & Pet Services customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Veterinary & Pet Services: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 75.8 score |
| Problem Resolution | 76 score |
| Delivery Shipping | 79.4 score |
| Value For Money | 80 score |
| Pricing | 80.2 score |
| Response Speed | 81.7 score |
| Loyalty | 84 score |
| Customer Support | 84.9 score |
| Onboarding | 87.1 score |
| Product Quality | 87.3 score |