Customereye

Pet Drugs Online

Veterinary & Pet Services • United Kingdomwww.petdrugsonline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−4.8 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#70of 92
Top 76% · Bottom Tier
#1 (best)#92 (worst)
#68Peer
#69Peer
#70This company
#71Peer
#72Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering November 2024 — 38 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 24% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.9%
Delivery Shipping
17.1%
Response Speed
12.1%
Loyalty
11.7%
Product Quality
10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.7%
4
5.2%
3
1.0%
2
0.7%
1
5.5%

Based on 600 analyzed reviews.

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