Veterinary & Pet Services • United Kingdomwww.petdrugsonline.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 53 days (about 345 per month). Busiest month: 61% of reviews — one month dominates this sample.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026
Score
50.7
Industry average 66.3
15.6 below average
Rating
4.69
Industry average 4.42
0.27 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering November 2024 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 24% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.201). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 50.7 sits in the bottom quarter of about 250 ranked Veterinary & Pet Services companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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