Based on public reviews and response behavior.
164 reviews over 314 days (about 16 per month). Busiest month: 18% of reviews. Languages: en 91%, fr 2%, de 1%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
68.4
Industry average 66.3
2.1 above average
Rating
4.84
Industry average 4.42
0.42 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering March 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.
Share of theme mentions
Themes extracted from 164 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 92% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 95 mentions with a sentiment score of 75.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
