Based on public reviews and response behavior.
Among fully-analyzed Veterinary & Pet Services companies
81% of reviews positive, 18% negative
Covering April 2023 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 3% negative and 3% neutral.
Showing 499 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 4.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 571 analyzed reviews. Sentiment is improving: 96.3% of reviews in the last three months were positive, compared with 87.8% in the three months before that.
