Based on public reviews and response behavior.
571 reviews over 2,537 days (about 6.8 per month). Busiest month: 21% of reviews.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
67.4
Industry average 66.3
1.1 above average
Rating
4.57
Industry average 4.42
0.15 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering April 2023 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 3% negative and 3% neutral.
Share of theme mentions
Themes extracted from 571 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 415 mentions with a sentiment score of 80.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
