PetStay

Veterinary & Pet Services • United Kingdompetstay.net

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

76/100

4.88 ★ average rating · 640 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#6of 92

Top 7% · Top Tier

#1 (best)#92 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%

positive

Positive95%
Neutral0%
Negative5%

Sentiment Balance

Covering October 2024 — 44 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 607 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

28.5%

Product Quality

21.6%

Communication

14.6%

Customer Support

10.3%

Onboarding

8.2%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 4.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.1%

4★

0.9%

3★

0.3%

2★

0.2%

1★

2.5%

Based on 640 analyzed reviews. Sentiment is holding steady: 99.3% of reviews in the last three months were positive, compared with 99.4% in the three months before that.

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