Vetster

Veterinary & Pet Services • Canadavetster.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

4.02 ★ average rating · 937 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#81of 92

Top 88% · Bottom Tier

#1 (best)#92 (worst)

#79Peer

#80Peer

#81This company

#82Peer

#83Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral1%
Negative28%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 924 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Product Quality

15.8%

Response Speed

11.9%

Loyalty

11.5%

Pricing

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

71.5%

4★

2.6%

3★

2.9%

2★

2.1%

1★

20.9%

Based on 937 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 37.0% in the three months before that.

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