CollarTags

Veterinary & Pet Services • United Statescollartags.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.88 ★ average rating · 1,044 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#62of 92

Top 67% · Mid Pack

#1 (best)#92 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,044 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.8%

Delivery Shipping

17.7%

Loyalty

17.4%

Response Speed

13.4%

Customer Support

9.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 17.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.5%

4★

1.2%

3★

0.9%

2★

0.3%

1★

2.1%

Based on 1,044 analyzed reviews. Sentiment is improving: 96.2% of reviews in the last three months were positive, compared with 89.7% in the three months before that.

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