Rover.com | Pet Sitting

Veterinary & Pet Services • USrover.com

Review data last updated July 2, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

−43.9 vs. last month4.03 ★ average rating · 2,844 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#66of 92

Top 72% · Mid Pack

#1 (best)#92 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering August 2026 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,827 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.1%

Loyalty

15.9%

Customer Support

15.1%

Onboarding

13.8%

Pricing

10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Response Speed, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 24.3% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.0%

4★

5.8%

3★

4.8%

2★

3.9%

1★

17.5%

Based on 2,844 analyzed reviews. Sentiment is holding steady: 82.1% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

Unlock full insights