Customereye

The PharmPet Co

Veterinary & Pet Services • United Kingdomthepharmpetco.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−12.3 vs. last month4.86 ★ average rating · 583 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#60of 92
Top 65% · Mid Pack
#1 (best)#92 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.4%
Customer Support
16.4%
Response Speed
15.7%
Loyalty
12.3%
Product Quality
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • •Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
94.5%
4★
2.7%
3★
0.0%
2★
0.0%
1★
2.7%

Based on 583 analyzed reviews. Sentiment is slipping: 75.9% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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