VetRxDirect Pet Pharmacy

Veterinary & Pet Services • United Stateswww.vetrxdirect.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−8.3 vs. last month4.70 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#26of 92

Top 28% · Upper Half

#1 (best)#92 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering May 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,933 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.1%

Response Speed

14.8%

Pricing

13.0%

Customer Support

11.5%

Loyalty

11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 23.2% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.3%

4★

6.5%

3★

2.0%

2★

1.7%

1★

3.6%

Based on 2,000 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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