Petco

Veterinary & Pet Services • United Kingdomwww.petco.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−10.8 vs. last month1.61 ★ average rating · 750 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#89of 92

Top 97% · Bottom Tier

#1 (best)#92 (worst)

#87Peer

#88Peer

#89This company

#90Peer

#91Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral1%
Negative71%

Sentiment Balance

Covering July 2026 — 30 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 67% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 747 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.1%

Loyalty

17.1%

Delivery Shipping

15.2%

Pricing

12.4%

Product Quality

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 70.7% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

10.8%

4★

1.2%

3★

4.5%

2★

4.9%

1★

78.5%

Based on 750 analyzed reviews. Sentiment is slipping: 33.8% of reviews in the last three months were positive, compared with 49.4% in the three months before that.

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