Based on public reviews and response behavior.
2,554 reviews over 2,502 days (about 31 per month). Busiest month: 8% of reviews. Languages: en 97%, unknown 3%, af 0%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
72.7
Industry average 66.3
6.4 above average
Rating
3.60
Industry average 4.42
0.82 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering August 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,554 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.262). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 938 mentions with a sentiment score of 78.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
