horze.eu

Veterinary & Pet Services • Germanyhorze.eu

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−32.9 vs. last month3.71 ★ average rating · 599 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#85of 92

Top 92% · Bottom Tier

#1 (best)#92 (worst)

#83Peer

#84Peer

#85This company

#86Peer

#87Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 33% negative

67%

positive

Positive67%
Neutral1%
Negative33%

Sentiment Balance

Covering June 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Product Quality

16.5%

Response Speed

13.3%

Customer Support

13.0%

Loyalty

10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

57.4%

4★

10.5%

3★

3.0%

2★

4.2%

1★

24.9%

Based on 599 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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