TrainPetDog

Veterinary & Pet Services • United Statestrainpetdog.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−6.7 vs. last month4.75 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#73of 92

Top 79% · Bottom Tier

#1 (best)#92 (worst)

#71Peer

#72Peer

#73This company

#74Peer

#75Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,989 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.2%

Product Quality

18.3%

Onboarding

13.4%

Communication

11.0%

Problem Resolution

7.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 22.5% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

81.0%

4★

15.8%

3★

1.4%

2★

0.7%

1★

1.2%

Based on 2,000 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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