Based on public reviews and response behavior.
600 reviews over 470 days (about 39 per month). Busiest month: 8% of reviews.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026
Score
41.1
Industry average 66.3
25.2 below average
Rating
1.93
Industry average 4.42
2.49 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 65% negative
Covering October 2024 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.385 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.1 sits in the bottom quarter of about 250 ranked Veterinary & Pet Services companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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