Based on public reviews and response behavior.
Among fully-analyzed Veterinary & Pet Services companies
38% of reviews positive, 61% negative
Covering August 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 1,600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 15.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,607 analyzed reviews. Sentiment is improving: 66.0% of reviews in the last three months were positive, compared with 47.5% in the three months before that.
