Banfield Pet Hospital

Veterinary & Pet Services • United Stateswww.banfield.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+1.4 vs. last month1.73 ★ average rating · 862 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#78of 92

Top 85% · Bottom Tier

#1 (best)#92 (worst)

#76Peer

#77Peer

#78This company

#79Peer

#80Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 63% negative

36%

positive

Positive36%
Neutral1%
Negative63%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 849 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.0%

Customer Support

16.2%

Pricing

15.5%

Product Quality

9.7%

Response Speed

9.6%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 62.9% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

13.0%

4★

2.2%

3★

3.9%

2★

6.0%

1★

74.8%

Based on 862 analyzed reviews. Sentiment is holding steady: 41.3% of reviews in the last three months were positive, compared with 37.7% in the three months before that.

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