Veterinary & Pet Services • United Stateswww.banfield.com
Review data last updated .
Based on public reviews and response behavior.
862 reviews over 3,416 days (about 7.7 per month). Busiest month: 5% of reviews. Languages: en 100%, unknown 0%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026
Score
47.7
Industry average 66.3
18.6 below average
Rating
1.73
Industry average 4.42
2.69 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 63% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.
Share of theme mentions
Themes extracted from 862 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.263 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.7 sits in the bottom quarter of about 250 ranked Veterinary & Pet Services companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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