Customereye

The Groom Room

Veterinary & Pet Services • United Kingdomwww.thegroomroom.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+20.0 vs. last month3.95 ★ average rating · 2,050 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#76of 92
Top 83% · Bottom Tier
#1 (best)#92 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.8%
Loyalty
24.8%
Product Quality
20.4%
Pricing
8.5%
Response Speed
5.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 25.5% across this company's analyzed reviews.
  • 39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
69.1%
4
3.5%
3
2.2%
2
3.7%
1
21.5%

Based on 2,050 analyzed reviews. Sentiment is slipping: 6.1% of reviews in the last three months were positive, compared with 44.2% in the three months before that.

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