Customereye

Pet Paradise

Veterinary & Pet Services • United Statespetparadise.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
4.67 ★ average rating · 2,023 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#42of 92
Top 46% · Upper Half
#1 (best)#92 (worst)
#40Peer
#41Peer
#42This company
#43Peer
#44Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering May 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,980 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.3%
Loyalty
23.5%
Product Quality
22.9%
Pricing
8.0%
Response Speed
3.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 7.9% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.5%
4
4.3%
3
1.2%
2
1.2%
1
5.7%

Based on 2,023 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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