Customereye

Valley Vet Supply

Veterinary & Pet Services • United Stateswww.valleyvet.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

64/100
4.80 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#28of 92
Top 30% · Upper Half
#1 (best)#92 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2023 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,984 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.6%
Response Speed
19.3%
Product Quality
13.6%
Loyalty
10.3%
Customer Support
9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 23.6% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.4%
4★
4.4%
3★
1.8%
2★
1.1%
1★
2.3%

Based on 2,000 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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