Based on public reviews and response behavior.
1,805 reviews over 1,949 days (about 28 per month). Busiest month: 12% of reviews. Languages: en 98%, unknown 2%, fr 0%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
79.1
Industry average 66.3
12.8 above average
Rating
4.09
Industry average 4.42
0.33 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering August 2026 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,805 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.379). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 79.1 places the company in the top quarter of about 250 ranked Veterinary & Pet Services companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
