Based on public reviews and response behavior.
Among fully-analyzed Veterinary & Pet Services companies
73% of reviews positive, 26% negative
Covering August 2026 — 51 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 2% neutral.
Showing 1,742 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 9.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,755 analyzed reviews. Sentiment is improving: 68.7% of reviews in the last three months were positive, compared with 61.8% in the three months before that.
