Dutch

Veterinary & Pet Services • United Statesdutch.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−1.1 vs. last month4.66 ★ average rating · 2,507 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#19of 92

Top 21% · Top Tier

#1 (best)#92 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering August 2026 — 88 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Product Quality

16.1%

Loyalty

12.1%

Response Speed

11.9%

Pricing

11.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 16.4% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.9%

4★

4.4%

3★

1.8%

2★

1.5%

1★

5.4%

Based on 2,507 analyzed reviews. Sentiment is holding steady: 93.6% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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