Customereye

PuppySpot

Veterinary & Pet Services • United Statespuppyspot.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

74/100
−5.6 vs. last month4.50 ★ average rating · 2,050 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#8of 92
Top 9% · Top Tier
#1 (best)#92 (worst)
#6Peer
#7Peer
#8This company
#9Peer
#10Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering July 2026 — 36 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.5%
Customer Support
16.1%
Delivery Shipping
15.6%
Communication
11.7%
Loyalty
11.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 16.2% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
79.2%
4★
7.3%
3★
4.5%
2★
2.5%
1★
6.4%

Based on 2,050 analyzed reviews. Sentiment is holding steady: 88.0% of reviews in the last three months were positive, compared with 89.8% in the three months before that.

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