Based on public reviews and response behavior.
2,000 reviews over 2,299 days (about 26 per month). Busiest month: 25% of reviews. Languages: en 94%, unknown 5%, fr 0%.
Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 6 Oct 2026
Score
78.4
Industry average 66.3
12.1 above average
Rating
4.20
Industry average 4.42
0.22 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Veterinary & Pet Services companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering December 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 268 ranked companies in Veterinary & Pet Services (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 78.4 places the company in the top quarter of about 250 ranked Veterinary & Pet Services companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 61% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
