Cloud 9 Vets Limited

Veterinary & Pet Services • United Kingdomcloud9vets.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+7.9 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#36of 92

Top 39% · Upper Half

#1 (best)#92 (worst)

#34Peer

#35Peer

#36This company

#37Peer

#38Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%

positive

Positive93%
Neutral1%
Negative6%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Loyalty

20.4%

Product Quality

12.3%

Communication

11.9%

Delivery Shipping

10.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW2/100

2/100

signal score

•Built from a negative-review share of 8.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.2%

4★

0.7%

3★

0.7%

2★

0.5%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is improving: 98.2% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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