Customereye

Dr. Marty Pets

Veterinary & Pet Services • United Statesdrmartypets.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+18.8 vs. last month4.46 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#56of 92
Top 61% · Mid Pack
#1 (best)#92 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering July 2026 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,977 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
16.8%
Loyalty
16.5%
Delivery Shipping
16.1%
Product Quality
11.9%
Response Speed
10.3%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
73.1%
4
13.2%
3
6.5%
2
1.3%
1
5.9%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 91.0% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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