Customereye

FirstVet

Veterinary & Pet Services • United Kingdomfirstvet.com

Review data last updated .

Based on public reviews and response behavior.

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657 reviews over 1,817 days (about 11 per month). Busiest month: 4% of reviews. Languages: en 90%, sv 6%, de 1%.

Overall Score

56/100
−16.6 vs. last month4.61 ★ average rating · 657 reviews
56/100 from 657 reviews over 48 months, high confidence.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026

Score

56.2

Industry average 66.3

10.1 below average

Rating

4.61

Industry average 4.42

0.19 above average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#204of 268 ranked in Veterinary & Pet Services
Top 76% · Bottom Tier
#1 (best)#268 (worst)
#202Peer
#203Peer
#204This company
#205Peer
#206Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 33% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Response Speed
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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