Customereye

FirstVet

Veterinary & Pet Services • United Kingdomfirstvet.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

57/100
4.74 ★ average rating · 650 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#46of 92
Top 50% · Upper Half
#1 (best)#92 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 632 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.7%
Product Quality
18.5%
Loyalty
13.9%
Response Speed
10.4%
Onboarding
8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 8.2% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.4%
4★
2.6%
3★
0.3%
2★
0.5%
1★
5.2%

Based on 650 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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