Funeral & Memorial customer reviews: the 2026 benchmark
CustomerEye analysed 111 Funeral & Memorial companies, which average an overall score of 70.8 out of 100 across 15,693 customer reviews. Across the industry, Problem Resolution is the weakest theme, with an average sentiment of 73.8 out of 100.
Headline figures
- Companies analysed
- 111
- Average score
- 70.8 / 100
- Average rating
- 4.73 / 5
- Positive reviews
- 87.1%
- Reviews behind the benchmark
- 15,693
20 of these companies show a rising review trend.
Highest-scoring Funeral & Memorial companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | David Knowles Funeral Service | 97.1 | 5.00 | 74 |
| 2 | Lodge Brothers (Funerals) Ltd | 95.2 | 4.92 | 200 |
| 3 | David Somerville Independent Celebrant | 94.2 | 5.00 | 100 |
| 4 | J Edwards & Son Funeral Directors | 92.7 | 4.87 | 61 |
| 5 | Funerals With Grace | 91.7 | 4.84 | 194 |
| 6 | Kenneth Keegan Independent Funeral Directors | 91.1 | 4.99 | 100 |
| 7 | Central Co-op Funeral Plans | 91.0 | 4.94 | 200 |
| 8 | Nicholas O'Hara Funeral Directors Ltd | 90.8 | 4.99 | 100 |
| 9 | Douch Family Funeral Directors | 90.7 | 4.92 | 153 |
| 10 | Simplicity Cremations | 88.8 | 4.77 | 200 |
What Funeral & Memorial customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Funeral & Memorial: average sentiment by theme
| Category | Value (score) |
|---|---|
| Problem Resolution | 73.8 score |
| Communication | 82.5 score |
| Response Speed | 82.6 score |
| Delivery Shipping | 84.6 score |
| Pricing | 85.1 score |
| Loyalty | 87.8 score |
| Value For Money | 88 score |
| Customer Support | 88.3 score |
| Onboarding | 88.4 score |
| Product Quality | 90.4 score |