Funeral & Memorial • United Kingdomheartofenglandcoopfunerals.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 520 days (about 35 per month). Busiest month: 13% of reviews.
Funeral & Memorial average: score 70.8, rating 4.71 stars, reply rate 50.8%, over 95 ranked companies · benchmark 6 Oct 2026
Score
67.8
Industry average 70.8
3.0 below average
Rating
4.89
Industry average 4.71
0.18 above average
Reply rate
—
Industry average 50.8%
not measured
Among ranked Funeral & Memorial companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering June 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 95 ranked companies in Funeral & Memorial (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.160). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
