Customereye

Skycaskets

Funeral & Memorial • United Statesskycaskets.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

50/100
+16.7 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Funeral & Memorial companies

#9of 9
Top 100% · Bottom Tier
#1 (best)#9 (worst)
#5Peer
#6Peer
#7Peer
#8Peer
#9This company

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 568 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.9%
Delivery Shipping
17.7%
Product Quality
14.7%
Pricing
12.3%
Loyalty
12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • •Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
76.5%
4★
5.3%
3★
1.3%
2★
1.8%
1★
15.0%

Based on 600 analyzed reviews. Sentiment is improving: 96.3% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis