Based on public reviews and response behavior.
203 days of reviews, with a steady monthly review flow. Busiest month: 19% of reviews. Languages: en 100%.
Funeral & Memorial average: score 72.4, rating 4.75 stars, reply rate 49.6%, over 71 ranked companies · benchmark 4 Nov 2026
Score
81.7
Industry average 72.4
9.3 above average
Rating
4.97
Industry average 4.75
0.22 above average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Funeral & Memorial companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 15% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 71 ranked companies in Funeral & Memorial (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 81.7 places the company in the top quarter of about 70 ranked Funeral & Memorial companies (75th percentile: 78). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 160 mentions with a sentiment score of 85.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
