Funeral & Memorial leads 50 sectors at 72.7 on CustomerEye scores

In today's catalogue snapshot, the gap between the best and worst sector averages on CustomerEye is 39.4 points. The top sector, Funeral & Memorial, averages 72.7 across 71 companies, while the lowest-ranked sector averages 33.3. The platform as a whole averages 63.8, so the top of the table sits well above the middle and the bottom sits well below it.

Where the top of the table sits

Funeral & Memorial is the highest-ranked of the 50 sectors in today's catalogue snapshot, with an average overall score of 72.7 across 71 companies. The next five sectors fall in a narrow band, with averages between 69.7 and 71.8. That tight cluster means the top of the ranking is crowded rather than dominated by one outlier.

The table below lists the top six sectors by average score, with the sample sizes that sit behind each figure.

Sample size matters as much as the score

Sample sizes differ widely across the top six. Funeral & Memorial rests on 71 companies, while Home Services is averaged over 1,403. A sector average built on fewer companies can move more with a handful of changes, so the smaller samples should be read with more caution.

The chart below compares the average score of the same six sectors side by side.

What the ranking cannot tell you

A sector average is a summary of rule-based company scores. It does not measure how customers in that sector feel in general, and it does not explain why one sector scores higher than another. The ranking also reflects the companies and reviews in today's snapshot, not a fixed or historical position.

Across the platform, 15.5% of companies carry a high churn-risk signal and 36.2% of reviews receive a reply. These are context figures for the whole catalogue, not explanations of the sector ordering.

What this means

For a business reader, the practical point is that sector averages are a useful starting point for comparison but not a verdict on any single company. A company's position relative to its own sector will tell you more than its position on the full platform list.

Because the spread between sectors is wide, benchmarking should be done against peers in the same sector rather than against the platform average alone.

“Funeral & Memorial is the highest-ranked of the 50 sectors in today's catalogue snapshot, with an average overall score of 72.7 across 71 companies.”

“Because the spread between sectors is wide, benchmarking should be done against peers in the same sector rather than against the platform average alone.”

Key takeaways

Funeral & Memorial ranks first at 72.7 across 71 companies in today's snapshot.

The top six sectors sit within a narrow band of 69.7 to 72.7.

Sector spreads are wide, with a 39.4 point gap between the top and lowest averages.

Compare companies with their own sector peers before drawing conclusions.

How we measured

CustomerEye scores each company on a 0 to 100 rule-based scale using public customer reviews. This post uses a snapshot of today's catalogue covering 50 ranked sectors, each with at least 50 companies. Sector figures are averages over ranked companies. The scores describe review patterns in the snapshot; they are not measures of company quality as a whole and do not predict outcomes.

This analysis was drafted with AI from CustomerEye's own data and checked automatically against that data before publishing.