Pet Products & Supplies: Positive Reviews Rise 7.5 Points From April to September 2026
CustomerEye ResearchFigures as of
In September 2026, 80.3% of reviews in the Pet Products & Supplies sector were scored positive, up from 72.8% in April 2026, a move of 7.5 percentage points across the two months.
At a glance
A six-month climb, with a dip in the middle
Across the Apr 2026 to Sep 2026 window, positive share did not move in a straight line. It dropped to 63.5% in June 2026 before climbing back up, reaching 67.8% in July 2026, 78.3% in August 2026 and 80.3% in September 2026.
The overall move from the first month to the last month, 72.8% to 80.3%, is a rise of 7.5 percentage points, but that figure hides the mid-window fall.
Monthly companies, reviews and positive share, Apr 2026 to Sep 2026
| Month | Companies | Reviews | Positive share |
|---|---|---|---|
| Apr 2026 | 479 | 10,327 | 72.8% |
| May 2026 | 467 | 12,052 | 73.1% |
| Jun 2026 | 500 | 16,618 | 63.5% |
| Jul 2026 | 491 | 15,528 | 67.8% |
| Aug 2026 | 400 | 10,563 | 78.3% |
| Sep 2026 | 337 | 6,544 | 80.3% |
The sample shrank as the share rose
The number of companies with reviews each month fell from 479 in April 2026 to 337 in September 2026. Reviews fell too, from 10,327 in April 2026 to 6,544 in September 2026.
A smaller, changing pool of companies and reviews each month means the headline move partly reflects which businesses had reviews counted in each period, not only how existing businesses performed.
Positive-review share by month
| Category | Value (%) |
|---|---|
| Apr 2026 | 72.8% |
| May 2026 | 73.1% |
| Jun 2026 | 63.5% |
| Jul 2026 | 67.8% |
| Aug 2026 | 78.3% |
| Sep 2026 | 80.3% |
Checking the same companies over time
Restricting the comparison to the 216 companies with reviews in both April 2026 and September 2026 narrows the picture. For this fixed group, positive share moved from 76.1% in April 2026 to 80.6% in September 2026, a rise of 4.5 percentage points.
That smaller move, measured on a constant set of companies, suggests part of the full-sector rise came from changes in which companies were reviewed each month, not purely from a shift in customer sentiment among companies present throughout.
Where the sector sits against the platform
Across CustomerEye's platform, the average company score is 64.5 out of 100, the high-churn-tier share of companies is 13.5%, and the average reply rate is 36.9%. These are platform-wide context figures, not the sector's own values.
What this means
A reader tracking this sector should treat the 7.5 percentage point headline move with some caution, since it spans a period where both the number of companies and the number of reviews fell by roughly a third. The same-companies check, at a 4.5 percentage point rise, is a steadier reading of how existing businesses were scored over the same two months.
Neither figure tells you why sentiment moved. The data shows a trend in positive share and a shrinking review pool; it does not show what drove either.
“In September 2026, 80.3% of reviews in the Pet Products & Supplies sector were scored positive, up from 72.8% in April 2026, a move of 7.5 percentage points across the two months.”
“That smaller move, measured on a constant set of companies, suggests part of the full-sector rise came from changes in which companies were reviewed each month, not purely from a shift in customer sentiment among companies present throughout.”
Key takeaways
Positive review share in Pet Products & Supplies rose from 72.8% in April 2026 to 80.3% in September 2026, a 7.5 percentage point move.
Company and review counts both fell by roughly a third over the same window, from 479 to 337 companies and from 10,327 to 6,544 reviews.
Among the 216 companies reviewed in both April 2026 and September 2026, positive share rose 4.5 percentage points, a smaller move than the full-sector figure.
June 2026 saw a dip to 63.5% positive share before the climb resumed in July, August and September 2026.
How we measured
CustomerEye scores reviews each calendar month using a rule-based method and reports the review-weighted share scored positive. This post covers April 2026 through September 2026 for the Pet Products & Supplies sector; the two most recent months are excluded from the live window because they are still filling in. The same-companies figures are restricted to the 216 companies with at least one review in both April 2026 and September 2026. Platform context figures (average score, high-churn share, reply rate) describe CustomerEye's full platform, not this sector specifically, and month-to-month changes in company and review counts mean the full-sector comparison includes a shifting population of businesses.
This analysis was drafted with AI from CustomerEye's own data and checked automatically against that data before publishing.
A note on these figures. Every number in this post was measured from Customereye's data on 2 November 2026, and was accurate that day. The data keeps growing and new reviews keep arriving, so the same measurement run today will return something different, sometimes by a little, occasionally by a lot. We date our findings rather than quietly rewriting them, so you can see what was true when. For the current figure on any company or sector, see its own page, which is measured fresh every day.
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About this analysis
Drafted with AI from Customereye's own data and checked automatically against that data before publishing.
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