Pet Products & Supplies customer reviews: the 2026 benchmark
CustomerEye analysed 1,425 Pet Products & Supplies companies, which average an overall score of 61.1 out of 100 across 377,135 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 64.1 out of 100.
Headline figures
- Companies analysed
- 1,425
- Average score
- 61.1 / 100
- Average rating
- 4.16 / 5
- Positive reviews
- 74.9%
- Reviews behind the benchmark
- 377,135
315 of these companies show a rising review trend.
Highest-scoring Pet Products & Supplies companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Mylo and Mas Boutique | 98.0 | 4.98 | 89 |
| 2 | Monstar Wear | 96.9 | 5.00 | 66 |
| 3 | Canine Creations Cheshire | 96.9 | 4.97 | 78 |
| 4 | Magically Pawsome | 96.2 | 5.00 | 28 |
| 5 | Puppy Power Kennels | 95.9 | 5.00 | 33 |
| 6 | Natural Dog Co. | 95.5 | 4.97 | 77 |
| 7 | EquiPacs | 95.2 | 4.95 | 73 |
| 8 | Ci - really good dog food | 94.9 | 4.97 | 100 |
| 9 | Twigsandburrows | 94.8 | 4.96 | 51 |
| 10 | Pastel Pooch Boutique | 94.7 | 4.89 | 100 |
What Pet Products & Supplies customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Pet Products & Supplies: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 64.1 score |
| Problem Resolution | 70.7 score |
| Pricing | 75 score |
| Delivery Shipping | 75.5 score |
| Loyalty | 78.2 score |
| Customer Support | 78.2 score |
| Response Speed | 78.6 score |
| Value For Money | 81.4 score |
| Product Quality | 83.3 score |
| Onboarding | 84.4 score |