Natures Grub

Pet Products & Supplies • United Kingdomnaturesgrub.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+13.8 vs. last month4.77 ★ average rating · 477 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#177of 263

Top 67% · Mid Pack

#1 (best)#263 (worst)

#175Peer

#176Peer

#177This company

#178Peer

#179Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%

positive

Positive86%
Neutral1%
Negative14%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 475 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Product Quality

18.7%

Response Speed

17.4%

Customer Support

10.6%

Loyalty

8.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 26.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.9%

4★

4.2%

3★

3.4%

2★

1.9%

1★

1.7%

Based on 477 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

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