Pet Products & Supplies • United Kingdomwww.naturalinstinct.com
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 181 days (about 34 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 100%.
Pet Products & Supplies average: score 64.8, rating 4.38 stars, reply rate 37.2%, over 846 ranked companies · benchmark 1 Nov 2026
Score
78.6
Industry average 64.8
13.8 above average
Rating
3.81
Industry average 4.38
0.57 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 23% negative and 4% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 846 ranked companies in Pet Products & Supplies (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 78.6 places the company in the top quarter of about 850 ranked Pet Products & Supplies companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 94% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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