Mersey Raw

Pet Products & Supplies • United Kingdommerseyraw.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

72/100

−1.2 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#23of 263

Top 9% · Top Tier

#1 (best)#263 (worst)

#21Peer

#22Peer

#23This company

#24Peer

#25Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%

positive

Positive90%
Neutral0%
Negative10%

Sentiment Balance

Covering October 2024 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.7%

Delivery Shipping

21.7%

Loyalty

11.6%

Customer Support

11.4%

Response Speed

10.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.0%

4★

4.0%

3★

1.5%

2★

0.7%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.4% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

Unlock full insights