My Pet Sensitivity

Pet Products & Supplies • United Statesmypetsensitivity.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

79/100

+1.2 vs. last month4.05 ★ average rating · 1,999 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#3of 263

Top 1% · Top Tier

#1 (best)#263 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering July 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.9%

Response Speed

15.6%

Onboarding

12.6%

Loyalty

12.1%

Pricing

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.6% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.3%

4★

9.6%

3★

5.4%

2★

3.8%

1★

16.0%

Based on 1,999 analyzed reviews. Sentiment is holding steady: 82.5% of reviews in the last three months were positive, compared with 78.2% in the three months before that.

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