Customereye

Mountain Dog

Pet Products & Supplies • United Kingdommountaindog.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.85 ★ average rating · 612 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#130of 263
Top 49% · Upper Half
#1 (best)#263 (worst)
#128Peer
#129Peer
#130This company
#131Peer
#132Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.6%
Delivery Shipping
19.4%
Response Speed
18.1%
Customer Support
11.1%
Loyalty
10.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW2/100
2/100
signal score
  • Built from a negative-review share of 11.8% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.8%
4
4.2%
3
0.5%
2
0.5%
1
2.0%

Based on 612 analyzed reviews. Sentiment is improving: 90.9% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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