Customereye

Playology

Pet Products & Supplies • United Statesplayologypets.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.24 ★ average rating · 733 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#41of 263
Top 16% · Top Tier
#1 (best)#263 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2025 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 692 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.9%
Response Speed
17.5%
Customer Support
15.4%
Loyalty
14.1%
Delivery Shipping
12.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 22.9% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
71.9%
4
6.8%
3
6.1%
2
4.0%
1
11.2%

Based on 733 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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